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Flight and transfers

Ready for Take-off!

Do make sure that you check the flight timings printed on your tickets, because the timings shown in this brochure are for guidance only and may have changed. Please note: all times are based on the 24 hour clock system. Remember to check-in at least 2 hours before departure. Please allow extra time for travelling to the airport due to winter weather. We have selected airlines renowned for their reliability, including Thomsonfly, Titan Airways, Excel Airways, British European and Austrian Arrows, who operate the majority of our flying programme. Please refer to your travel agent for details of the airlines you will be travelling with.

Facts about Your Journey

We plan our holidays many months in advance. Therefore we are unable to confirm flight timings in many instances. All land and air travel arrangements, airlines, aircraft types, timings, routings and arrival airports are provisional until confirmed on your tickets and may change after this due to circumstances beyond our control. Please bear this in mind when booking onward journeys in the UK particularly domestic flights that can not be changed or altered. We have indicated in the flight table (including train journeys), APPROXIMATE timings. Your correct timings will be shown on your travel tickets, please check these carefully before travel. Please note: Day flights operate between 6.00am and 10.00pm. Night flights operate between 10.00pm and 6.00am. Where a flight is known to be operated by Thomsonfly we have shown this on the flight table. Where we know in advance that a plane must stop at an airport en route for technical reasons such as refuelling or for a change of aircraft, we will indicate this on the flight table. Not all routes will be known at the time the brochure is printed, therefore it is possible that your journey may have to stop en route, and this is not shown. Compensation will not be paid should your flight stop en route for any reason.

In accordance with EU regulation 2111/2005 please note that there is a ‘community list’ which contains details of air carriers that are subject to an operating ban within the EU community.  This list can be seen at www.dtf.gov.uk.

Baggage Allowance

Most of our charter flights have a maximum allowance of 44lbs (20kg) OR 33lbs (15kgs) per person. This does depend upon the airline concerned and the operating aircraft. It is therefore very important that you check the weight of your luggage before travel to ensure that it complies with the details shown on your flight tickets. Baggage over the allowance may not be carried and will be subject to an extra charge. Collapsible pushchairs and wheelchairs are excluded from the above allowance. Infants under the age of 2 years travelling on an adult lap do not have a separate baggage allowance.

Skis, snowboards and boots must be checked into the baggage hold, you may not take them with you into the cabin. Boot bags count towards your overall weight limit on all flights, as do skis on some scheduled flights. On charter flights you may be able, in addition to your checked baggage allowance, to check one pair of skis or a snowboard for each person in the party. Carriage is however limited on many charter flights. Therefore, a charge of £15 for each snowboard or skis is made. It is essential that you advise your travel agent of this at the time of booking. In the unlikely event of your skis or snowboard not arriving in resort for your first day on the snow, our representative will refund your £15. Pre-booked Ski Carriage will be confirmed on your holiday invoice. It is possible, that carriage not pre-booked will be declined by the check-in staff, at which point you will have to arrange for storage at the airport until your return at your own expense. If the airline is able to carry your ski equipment at short notice, a £30 carriage fee will have to be paid at the airport.

NB Ski and snowboard bags must contain skis and snowboards ONLY and should weigh no more than 6 kgs.

In-flight Meals

The majority of our flights are short in duration but usually a hot or cold snack will be provided, depending on the time of day and the airline used. Some no frills carriers do not include any refreshments, but sell snacks on board.

Children

We do not accept bookings for children travelling alone who are under 16 years of age on the date of outward travel.

Infants

An infant is defined as a child who is under the age of 2 years on the day of return travel. Children 2 years and above must have their own seat booked and paid for on the aircraft. Infants under 2 years as defined above can either sit on an adults lap with the appropriate seat belt or alternatively you can book a seat at the child price or the airfare price, if this is lower than the administration charge of £39 for Europe, or £79 for USA and Canada, for children under 2 years. If you do book a seat you must use a purpose-designed car safety seat as long as it has a proper restraining harness and can be fixed facing forward on the seat in the plane (you are required to bring your own car seat, in good condition and provide the instruction leaflet for the cabin crew). We recommend you call the airline direct to check for any restrictions and further advice.

Airfares/Pre-bookable Transfers

If you are looking for just a flight, Thomson Ski & Snowboarding can still help with your arrangements and you can also pre-book a transfer to selected resorts. Please refer to the Airfares page for prices and further details.

Travelling to and from the Resort Airport

In order to keep prices low and still offer you as many UK departure airports as possible, we often need to combine transfers to and from the resorts for passengers from several arriving and departing flights. This means you may incur additional waiting time on arrival at the airport and on your return, though we will do our best to keep waiting times to a minimum. Transfer times listed on resort pages are approximate and can vary due to poor weather, traffic conditions or transfer routes. Please note that some transfers to your resort may not be accompanied by a Thomson representative and may include transferring on to a smaller vehicle to take you into the resort and your accommodation. Due to customer demand we are offering express direct transfers on certain routes and trains in Switzerland (this is why these flights carry a larger supplement).

Flight Supplements

The price of your holiday is based on departures with no additional flight costs, with some exceptions (see notes below). These departures are shown as £0 or “nil” supplement in the flight tables. If you choose to fly from a different airport, or on certain days, you may have to pay a 'flight supplement’ as shown in “Ski Flights”. Flights not listed in the brochure, but which become available after it is printed, may also attract extra charges, worked out in the same way. Please note: Some holidays are only available on flights with extra charges, either because the accommodation is available only on certain days of flying, or because onward travel arrangements are only available at certain times

Flight Delays

(i) In the event of a flight delay over 3 hours, we will endeavour, in conjunction with the charter airline, to provide light refreshments and, over 6 hours, a main meal, though this will depend on local circumstances. In the event of extended delays, we will try to make arrangements for overnight accommodation for you, though this is not guaranteed, and again depends on local circumstances. You should be able to reclaim the costs against your insurance policy, see 3 (iii) (c). Please note we may not always be aware of delays on some scheduled or internal flights in which cases welfare arrangements will be made by the airlines. If you are travelling in the USA or Canada utilising connecting flights and experience a delay, please telephone the relevant Area Office to inform us of your amended travel details.

(ii) Airlines do not offer compensation for inconvenience or loss of holiday time caused by flight delays. Similarly, it is not possible to obtain refunds for any unused accommodation or facilities in the event of an extended delay. 

Air Carrier Liability

This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.

Compensation in the case of death or injury: There are no financial limits to the liability for passenger injury or death. For damages up to 100000 SDRs* (approximately £80,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments: If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16000 SDRs (approximately £13,000).

Passenger delays: In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4150 SDRs (approximately £3,300).

Baggage delays: In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1000 SDRs (approximately £800).

Destruction, loss or damage to baggage: The air carrier is liable for destruction, loss or damage to baggage up to 1000 SDRs (approximately £800) In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for baggage: A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.

Complaints on baggage: If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

Liability of contracting and actual carriers: If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

Basis for the information: The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the Member States. *SDR (Special Drawing Rights) is a unit of account created by the International Monetary Fund in 1969, based on a basket of the world's leading currencies, principally US Dollars, Euros, Japanese Yen and Sterling.

Details of air carriers:

In accordance with EU regulation 2111/2005 please note that there is a 'community list' which contains details of air carriers that are subject to an operating ban within the EU community.  This list can be seen at www.dft.gov.uk.

Please find below a list of the carriers to be used or likely to be used by Thomson Ski & Snowboarding.