Accommodation Abbreviations
The following abbreviations have been used in the price panels of this brochure:
BOARD BASIS: SC = Self-Catering; CA = Catered Chalet Board; FB = Full Board; HB = Half Board; BB = Bed and Breakfast; RO = Room Only.
ACCOMMODATION: PB = Private Bath; PS = Private Shower; WC = Toilet; BL = Balcony; TR = Terrace; SF = South-facing View; LV = Lake View; VV = Village View; MV = Mountain View; VIV = Village View; VAV = Valley View; RF = Resort Facing
ROOMS: SGL = Single; TW = Twin; DBL = Double Room; TPL = Triple Room; STD: Standard Room; QUAD: bedroom for 4.
Annexe/Gasthof/Pension accommodation may be part of the main hotel or in a separate building, which is guaranteed to be within walking distance. It should be borne in mind that chalet/annexe accommodation, though it may give access to facilities at the property through which it is sold, may not offer rooms to the same star level as the associated property where your main meal may be provided. This is reflected in the price reduction.
To avoid confusion, many properties featured are described as hotels as, in our view, terms such as Pension, Haus, Gasthof and the like do not always reflect the quality of the properties and are usually an official grading for tax purposes.
Prices are based on accommodation in standard twin/double-bedded rooms unless otherwise stated.
Check-in/Check-out Rooms may not always be ready when you arrive, especially if you have arrived early on the Snow Train, Eurostar or a Ski Drive holiday. For some European areas, your flight will leave the UK early in the morning and arrive in resort before midday, so your room may not be ready when you arrive. On the last day of your holiday, you may have to leave your room by mid-morning or noon so it can be prepared for the next guests. There will be somewhere to store your luggage free of charge, where you can leave your bags until departure time, though this area may not always be locked.
Noise & Behaviour
Please be quiet when returning to your chalet or hotel room at night and show consideration for other guests. Local authorities may take legal action against people making noise in the streets after 22.00hrs. Please note that you will be responsible for any damage caused to Thomson property and any repair costs must be paid for locally prior to your departure from resort.
Room Descriptions
Single rooms may not always offer the same facilities or location as twin rooms and the payment of a supplement does not necessarily mean that a twin room will be provided for sole use. Often single rooms are purpose built and intended for sole use only. “Single Savers” do not apply to all single rooms in a property or on all dates.
Cabin rooms are sometimes featured in chalets/apartments and are small internal rooms which may not necessarily have natural light, sometimes with restricted head room.
Eaves rooms are so described because they have sloping roofs and beams, often with skylight windows and reduced headroom.
Triple rooms are usually based on a standard twin room for two persons with an additional couch/put-up bed added for the third person that may restrict space. Purpose- built triple rooms are rarely available.
Four-bedded rooms are sometimes available, particularly in North America, and may be based on two queen beds or a king bed with additional couch/put-up beds which may restrict space. Please refer to brochure description for type of beds provided - invoices will always show room and then bed type.
Quad rooms are also sometimes available in our European destinations. Such rooms normally comprise a standard twin/double room with additional couch/put up beds being added for third & fourth occupants. This arrangement may restrict space.
Twin-bedded rooms in Austria, Switzerland and some Italian and Slovenian resorts are normally one large base with two mattresses/duvets. Separate twin beds are rare and cannot be guaranteed as available. Some twin beds may be in a head to head position.
Please note that unless underoccupancy supplements are paid, rooms will be allocated in accordance with the number of people occupying the room.
Your Accommodation
Facilities: Leisure facilities, saunas, whirlpools and other facilities advertised as available at a hotel, unless specifically stated as being “FREE” will carry a charge payable to the hotelier. Children may not always be allowed in hotel bars, particularly in North America, even when accompanied by their parents. In some cases swimming trunks not shorts and swimming hats may be compulsory.
Fitness Rooms/Health Suites facilities will vary and we cannot guarantee the range or type of equipment provided will be as extensive as in a purpose built gym.
Baths may not always be full size and showers may not always have a shower tray or curtain.
Soap is not normally provided in rooms.
Free Drinks will be given at the discretion of the hotel owner and is normally limited to one drink per person during evening meals. “Unlimited” free drinks refers to drinks between starter & dessert. This is usually a choice of house wine, beer or soft drinks and will not include spirits, etc.
Packed Lunches may sometimes be made up by guests from the breakfast buffet where applicable.
Balconies: The payment of a supplement for a balcony facility does not guarantee a specific view or that it will be private, unless stated.
Smoking Restrictions: In some countries, eg Norway, Italy and several North American states, smoking is increasingly prohibited in public places - e.g. hotels, restaurants, bars etc. It is your responsibility to obtain information from the relevant tourist offices before you book if such restrictions would affect your holiday enjoyment.
Cots: Should be requested at the time of booking. Any additional payment for food/cot hire must be paid directly to hotels, for which we have no control over the price, and cot linen is usually provided (not duvets). Please note we cannot guarantee that cots will meet British Safety standards. The inclusion of a cot may restrict room space. N.B. Some rooms, particularly those described as small or with restricted headroom, may not be large enough to accommodate a cot. Please telephone our Reservations Department for further information.
Late night entry: Please ensure you always check the arrangements for late night entry in the event your hotel closes the main door at a specified time.
Car Parking: Not always available at hotels and therefore if you require this facility please check at the time of booking or call the hotel direct.
Local Functions: Nowadays, even small hotels can be used as venues for weddings, local celebrations & conventions. Hotels will always try to ensure that guests are not inconvenienced but some disturbances may occur.
Meal Arrangements in Hotels
Full and half-board customers: Meals usually start with dinner on the first day of your arrival in resort and finish with breakfast on your day of departure. A table d’hote menu is usually offered to all customers who book meal arrangements, with limited or no choice of menu, unless specifically stated. Meals usually start with dinner on the first day of your arrival in resort and finish with breakfast on your day of departure. If you arrive after 20.00 hours it is likely that a cold platter will be provided and if you have an early morning departure hotels may not be able to provide a full breakfast. Sometimes hotels may allocate tables on a shared basis and in some countries, particularly Italy, it is common for individual napkins to be re-used if clean and re-presented in a personalised envelope.
Vegetarian/Special Diets: Vegetarianism is still relatively uncommon in some areas of Europe, particularly in Italy and Eastern Europe, so customers requesting such meals may find choice limited in some hotels. Similarly, it may be difficult for some hotels to cater for the needs of customers with strict special diets.
Please note that cuisine varies from country to country; for example, in Italy, few fresh vegetables are served, but a generous salad buffet is frequently offered.
Christmas and New Year in Hotels
Special Christmas dinners and festivities are usually offered in all half-board hotels and are included in the holiday price. Please note that formal dress is often expected in the larger, more exclusive hotels for Christmas and New Year, (usually TTTT and TTTTT rated hotels).
Catered chalets/club hotels
Meals are offered on a half board basis only and taken communally at a set time. Afternoon tea is laid out and available on a first come, first served basis. Early children’s supper can be provided in Family Chalets but a special children’s menu may not be available.
Wine: Free wine is served with dinner in all chalets. Once coffee has been served, this will no longer be available. Wine in club hotels is restricted to one quarter litre of wine (2 normal glasses) per person per night.
Short Stays: Please note that if you book a 3 or 4 night stay which coincides with the staff night off, you will be free to make your own meal arrangements locally for 1 night at your own cost.
Chalets are, for the most part, family homes rather than hotels and as such do not offer the same type of privacy or facilities as purpose built hotels or apartments. Bedroom doors may not be lockable, rooms vary in size and there may be limited hanging and storage space. Some chalets have internal cabin rooms or rooms located in the eaves which are usually best suited to children and often sold at a discount. Many chalets have bedrooms with private facilities (though not always en suite) whilst in others bathroom facilities are shared between guests (usually 4-6 people) and sometimes with Thomson Ski & Snowboarding staff who are resident in the chalet. It may not always be possible to provide every guest with a front door key, though an increasing number of chalets now have an entry code system. The majority of chalets have lounge areas although seating may be limited.
Room Numbers and facilities: For your convenience all our chalet descriptions show the individual room numbers, which will be confirmed on your invoice, so you can be sure of getting the exact room you booked, whether you are the first or the last to arrive! Supplements payable for facilities in chalet rooms are abbreviated on each price panel.
Children: We can only accept children up to and including 11 years old in Thomson-run properties when:
• you book the whole chalet
• you are staying during the school holidays
• you book a selected “Family Chalet” as detailed or when booking a Thomson Club Hotel.
If we are not advised that children under 12 will be in the party and the chalet booked is not a Family Chalet, we reserve the right to provide alternative accommodation upon arrival in resort and pass on any additional costs incurred. However, children are welcome in all Thomson club hotels.
Underoccupancy supplements: These will apply when rooms are not used to maximum capacity, provided you book the minimum number required. Supplements per person per night:
2 in 3 bedroom: £4
3 in a 4 bed room: £3
2 in a 4, 5 or 6 bed room: £8
4 in a 5 or 6 bed room: £5
3 in a 5 or 6 bed room: £6
NB Underoccupancy supplements are based on 2 adults sharing.
Should you wish to book a chalet for less than the advertised minimum capacity, the supplement for each unused bed is the applicable per person brochure price minus up to £150 in Europe and £300 in USA/Canada
Smoking: In the interest of fire and safety regulations and out of consideration for other guests, all chalets are non-smoking unless by prior arrangement with the staff/owner when the whole chalet is taken. In Club Hotels smoking is permitted in designated areas of the bar.
Shoes off! Please bring some slippers or indoor shoes with you. Wet floors are slippery and uncomfortable for everyone so you will be asked to leave your outdoor shoes by the front door.
Bed linen/towels: All chalets and club hotels include bed linen and one bath towel and one hand towel per person. A mid week change of towels is included within all Thomson managed properties.
Check in/out: Accommodation is normally available from 1600 hours on the day of arrival and you should anticipate checking out before 1000 hours on the day of departure.
Chalet staff: Service in chalets is relaxed, friendly and run entirely by Thomson Ski & Snowboarding staff as outlined on pages 8 & 9. As such these accommodations will rarely provide the same facilities or levels of service found in hotels.
Hot tubs: In consideration of other guests, use of hot tubs is not permitted after 2200 hours.
Cots: Please request at time of booking if you require this facility, for which a £5 charge will be made.
Valuables: Chalets don’t normally offer facilities to store valuables.
Club Hotels: All of our club hotels have their own great value bars. N.B. Local licensing laws prohibit the consumption of both duty-free and alcohol brought in from outside in public rooms. Restaurant/dining rooms in certain club hotels are open to non-residents - see property descriptions for details.
Many of our club hotels no longer feature in local Tourist Office publications and are not subject to official classification as they are leased by us for the entire season and generally run exclusively for our guests. If you need contact numbers or directions please call Pre-departure Services on 0870 166 4975.
Other Guests
Hotels: We do not have details of other bookings taken by hoteliers/accommodation owners and are unable, therefore, to provide any information in this respect. Neither are we advised of any conference/convention bookings, schools or wedding groups.
Chalets/Club Hotels: We are not privy to personal details of individuals booked and, in any event, would not be at liberty to divulge such information. Whilst we will make every effort to ensure that our representatives assist wherever possible if any guests’ behaviour is considered anti-social or discourteous, you will appreciate that we have no control over the behaviour of any guests.
Smoking: If, despite our best efforts, guests smoke in a non-smoking chalet, we cannot accept liability for any discomfort.
Apartments and Mobile Homes
Cleaning in Apartments and Mobile Homes: The initial cleaning before your arrival is normally included and, unless specified in the accommodation description, is not provided during your stay. If cleaning is provided it may not be available during public holidays.
Linen & Cooking Facilities: Bed linen is provided in all apartments. You should, however, bring your own towels unless specified otherwise. All accommodation is basically equipped with cutlery, crockery etc. Kitchenettes usually offer only 2 or 3 hot plates and not ovens, unless advertised to the contrary. Items such as toasters and kettles are not considered to be essential kitchen appliances in Europe and are, consequently, rarely provided. Customers are normally expected to make their own beds on arrival.
Please also note that ‘starter’ packs are rarely provided and you should, therefore, anticipate purchasing items such as milk, toilet roll, etc. on arrival (or the following day if you arrive late).
Groups: When more than one apartment or mobile home is booked of the same or different type, we cannot guarantee they will be in the same block, although a request will be accepted wherever possible (see Special Requests).
Electricity Charges: In some Austrian and French apartments, electricity charges based upon use may be payable locally. There are 2 pin plugs In the mobile homes and adaptors are not included with the inventory.
Inventory Deposit: In studios/apartments and mobile homes, an inventory deposit against damages or breakages may be collected on arrival (please check brochure page) or an imprint of your credit card may be required. This will usually be between £100 and £165 (but up to £250 for some larger apartments), per studio/apartment, and is refundable on your departure, or later, directly by the local agent if, for example, you are obliged to depart early. It is in your best interests to leave the accommodation as it was found, as deductions for breakages, damage or leaving the accommodation unclean can be made by the local agents. As deposits are normally held by the accommodation owner/management and not Thomson Ski & Snowboarding, we cannot become directly involved in situations or disputes that may occur. We would suggest that Travellers’ Cheques/local currency are utilised as credit cards/UK personal cheques are unacceptable. A small refundable key/damage deposit may be required in catered Chalets or Club Hotels.
Please note: other residents within the apartment blocks or parc may sometimes have their dogs with them.
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