This indicates that you can ski to or from 50 metres of the hotel, chalet or apartment.
This indicates resorts that will always be open but does not take into account any closure of lifts due to wind, poor light visibility or a resort's decision to close due to low numbers.
Après Ski events
The advertised events are dependent upon operational availability,minimum number of participants and pre-season auditings, and therefore, some events may not always be available due to insufficient demand or, in some cases, adverse weather conditions. All mentioned restaurants and other venues featured in this brochure, which are not owned by Crystal, are not under our direct control and have not been inspected by us. Therefore, any recommendation is merely an indication that these facilities have proved popular and are worthy of mention and not a personal recommendation by Crystal.
- Heli-skiing opportunities offered in the brochure, or locally, are arranged with the best local operator. As with all adventure sports, you partake at your own risk and you will be required to sign a disclaimer prior to the activity. Please also note that if, due to adverse weather conditions, or other circumstances beyond our control, the heli-ski package is unavailable during your stay, our liability is limited to a full refund of the cost paid.
- Any other excursions or hazardous activity in which you partake locally,such as tobogganing, paragliding, inner-tubing or snow-mobiling etc.,are at your own risk and liability and may not be covered under the terms of your holiday insurance. Please check the details of your individual policy before participation.
- Our specialist ski courses (Jumps, Bumps & Powder) will always be dependent on the following:
- Weather, powder or piste conditions
- Minimum numbers (on some courses)
- That your skiing/boarding is of a suitable level to join the course
- That you have appropriate insurance cover
Social skiing with Crystal
Places for escorted groups are on a first-come, first-served basis, provided your standard allows you to keep pace with the rest of the group. Your Ski/Board Escort will assess your standard on the day whilst taking the weather/snow conditions into consideration. Days of operation for different standards of skier/boarder will also be advised at the beginning of your holiday.
Social skiing is available 3 days a week in selected resorts in Switzerland, Italy, Austria, Slovenia, Bulgaria and Andorra. It will always be available on your first day of skiing. In selected USA and Canadian resorts a "Mountain Host" service is offered. In order to keep group sizes to a lively and fun amount, social skiing will only operate with a minimum of 3 people and a maximum of 12.
Our reps will be happy to accept boarders in their ski groups, and our boarding groups will accept skiers, as long as they feel that your standard is suitable for the day's tour. Please note that social skiing may be restricted or curtailed by local regulations in force. A local charge may be levied if local authorities insist on the use of local instructors and we are obliged to use this service. Please also note that social skiing is sometimes offered as part of a "ski away day" and may incur additional costs such as transport or lift pass.
Ski & snowboard safety
Like any activity in the mountains, the risk to yourself and others is easily minimised by following a few simple guidelines.
Choose your resort carefully: mixed ability groups, in particular, must remember that skiing should be safe and fun for everyone. Do not encourage fellow skiers to venture onto slopes that are beyond their capabilities. It is also worth noting that because of their steep terrain some of the resorts favoured by experienced skiers may carry an increased risk of avalanche.
Let the experts guide you: a guide including essential information to help you get the most out of your skiing and a copy of the FIS Safe Skiing Code will be sent with your tickets or handed to you on arrival. Please take the time to read this simple common-sense advice, which is provided with your safety, foremost in our minds. Combining this with up-to-date information on arrival will help you to stay safe both on the slopes and in the village.
Avalanche danger: in extreme weather conditions, any resort may be at risk, so never ignore warnings. Signs and flags around part or all of the pistes indicate that avalanche danger is present but do not rely on these alone. Local experts are there to help so ask for advice from the local ski school or ski lift company on a daily basis. When necessary resort authorities may close some or all of the pistes. Remember this is done to ensure your safety. Never attempt to ski on runs which are closed, or go under a boundary rope into an area not part of the prepared ski area.
Off-piste: if you are able to ski off-piste you must have appropriate insurance and employ the services of a qualified guide. Never ski off-piste during risk of avalanche. For more detailed resort information including recent snow and avalanche records please see Chris Gill/Dave Watts' "Where to Ski Guide" (available from any good book shops). We find it invaluable for accurate and impartial advice. It also lists telephone numbers and websites for tourist offices/avalanche centres thoughout the Alps and North America.
Snow conditions: 'Snowline' information is provided by the Ski Club of Great Britain and not Crystal. Therefore, the information provided is not under our direct control and we cannot accept liability for any disappointment which may arise as a result of the information provided.
Lift passes, ski/board hire & tuition
As a special service to our customers, we are pleased to offer the opportunity to pre-book ski pack requirements for your holiday. This covers the hire of skis, sticks, boots, tuition and lift passes, with details confirmed on your invoice. Costs detailed in our brochure may be different to resort prices. A saving cannot be guaranteed when a ski pass covers both high and low season. Crystal reserve the right to increase the costs at any time or to withdraw products or services including the Special offers mentioned on the various resort pages. In this event, customers who have not already purchased ski packs will be able to make arrangements in resort, where payments made by credit card will be subject to a handling fee.
Ski hire levels are standard, intermediate and advanced. Most modern skis are now carving skis. Intermediate skis will be newer models usually not more than two years old (except Bulgaria and Slovenia) with higher performance and suitable for more types of terrain. Advanced skis are newer and high performance skis.
Please note: ski pack advance purchases cannot be made within 24hours of departure, but our local rep will be able to assist you with arrangements locally at the prevailing local rate, which may have varied from that indicated within our brochure.
Some offers in this brochure may not be available locally and have to be pre-booked.
Bulgaria: as resort prices are considerably higher, we would strongly recommend that you pre-book your lift pass and equipment at time of booking.
Children's skis and boots: children's equipment rental usually applies up to a child height of 1.5m, shoe size 36 and ski/board length up to 1.5m, although this varies by resort and supplier. Where we have specified a maximum age for children's equipment, this rule applies as long as the child's height and shoe size do not exceed those stated on the resort pages. Any equipment rental outside the limits set by the supplier will need to be upgraded to adult rental.
Helmets: ski helmets are either recommended or compulsory for children under 15yrs in most countries eg. Italy, Slovenia & certain French and Austrian resorts.
Lift passes: the overall ski areas covered by lift passes advertised and sold through this brochure occasionally may be subject to change by local lift companies/resort authorities and is outside our control. Should this situation arise, this may reduce the number of pistes and ski area available.
In many resorts there are reductions in prices for senior and younger passengers. Details of eligible age ranges are on the relevant resort pages. The local lift companies may amend the age ranges and available reductions at their discretion, which is outside of our control and where this occurs, any refund or supplementary amount due will be payable either in advance or locally.
You may need a lift pass photo, although most modern resorts no longer require them, please check your online information pack to confirm.
Lift Pass Price Promise for North America:
- We will not match lift ticket prices when they involve booking other components to qualify
- You must be legally able to book the lift ticket to qualify
- If we are unable to match the lift ticket price we will give the best discount possible at the time
Off-piste courses are very much dependant on weather conditions and subject to minimum numbers. If joining one of these courses you must be able to ski to the stated level and have adequate insurance cover otherwise you will not be allowed to participate.
For customers over 55 years, some resorts offer reductions for lift passes purchased locally and therefore pre-booking is not recommended.
If you require boot size 11 or over it is recommended you purchase your own boots prior to departure. Please note that, unless pre-booked, we cannot guarantee availability of hire equipment or ski school on peak dates.
In some resorts English speaking instructors may not always be available, particularly at peak times.
Please note: no alterations, cancellations or refunds can be accepted once the order has been received by us either prior to, during or after your holiday. Any claim which results from sickness should be referred directly to your insurance company.
The number of hours of tuition varies between resorts and lesson type. On each resort page we provide the most up to date information that we have about timings and lengths of lessons but these are subject to change by suppliers, which is out of our control. The prices quoted are normally by lesson type and therefore where the hours/timings are varied, refunds are not usually due. Where there is a material change to the pre-booked lesson e.g. the supplier reduces the number of days in a package, then we will refund the difference between the 2 product packages. Please note that in peak periods in the resort, ski schools often change, reduce or alter the timing of their lessons.
Please note: there may be other nationalities participating in group lessons. The availability of lessons is dependent on minimum numbers and time of year and on occasion, it may be necessary for the ski school to reduce the number of hours of tuition when minimum group size for a class is not reached. No guarantee of availability can be given in low season.
Children's ski school: in selected resorts child ski school will only run if sufficient children are booked in. If numbers are low, children may join adult ski school. For young children learning to ski the minimum age depends on the child's ability, and ski school facilities. For children under 6 yrs skiing for the first time, it may be recommended that the child goes to kindergarten in order to familiarise them with skis in a controlled environment rather than on the slopes. However for a younger child who already has its 'flocon' (first level of children's ski school), or equivalent, ski schools will readily accept them in their classes.
First time ski/board packages: where available these are strictly for complete beginners only and have to be pre-booked in the UK. A complete beginner is defined as somebody who has never skied or snowboarded before. If you are not a beginner you will be required to upgrade in resort. The package may include beginner tuition and standard equipment. Tuition timings may vary between resorts. A lift pass is normally included in the package, although in some resorts this may be a special beginner lift pass which offers limited access to the ski area, or the duration of the lift pass may be less than 6 days. Please refer to relevant resort page for details.
Improver ski/board packages: these packages also need to be pre-booked in the UK. Where available these are for people who have skied/boarded previously and include lift pass, tuition and standard equipment rental. Please see relevant resort page for the detail as they vary between resorts.
For both packages the savings mentioned are against a price usually consisting of 6 day lift pass, 6 day standard equipment and relevant tuition.