If you would like information on how to adjust your computer set up to make it easier to access the information on this and lots of other websites, we suggest you visit the BBC's 'my web, my way' project. There you will find information such as:
- How to make text bigger and easier to read
- How to listen to a website instead of reading it
- How to use a keyboard to navigate instead of using a mouse
If you have specific needs relating to a disability or special assistance please call us on 0870 888 0254.
Please note: calls to 0870 and 0871 numbers cost 10p per minute plus network extras.
Features of this site
On this site, we have:
- Used clean structural mark up that should make sense in any device that you use to access the site. This means all headings, lists and links are appropriately marked and should be clearly identifiable in whatever technology you use to access the site.
- Used clear, concise language, including:
- Short headings summarising the related section
- Unique page titles
- Brief but helpful instructions
- Minimal jargon
- Separated presentation from content so that content should make sense if the presentation is disabled, or the layout changed to the user's preferences.
- All forms are appropriately marked up with labels and are navigable by keyboard and mouse.
- Adhered to all priority 1 WCAG (Web Content Accessibility Guidelines), the majority of priority 2 and many priority 3 guidelines. Unfortunately compliance with many of these guidelines is subjective and therefore open to debate. If you don't believe we comply with these guidelines please let us know, describing the difficulty you are having and we will attempt to resolve the issue.
Whilst we have endeavoured to make this site as accessible as possible, it has not always been possible to satisfy all users' requirements. Below we have listed a number of areas where we have made decisions that may not suit all, and tried to explain the reasons for making those decisions:
- We do not have closed captions or a text/audio alternative to the videos on this site. Whilst we may look to change this in the future, at present the majority of our videos relate to specific accommodations, and we believe there is sufficient equivalent information in a textual format that captions would largely be redundant.