Contact us

If you want to book a ski holiday or want to know more, then please get in touch.

You can call or email – you'll find all the contact info you need below.

  • Reservations

    New bookings

    If you're ready to book your Thomson Ski holiday please give us a call or send us an email.

    You'll be helped by one of the Crystal Ski Holidays team. This winter we're working even more closely together, Crystal are the ski specialist as well as our sister company.

    For Reservations

    Opening hours:

    Monday - Thursday: 9.00am-9.00pm
    Friday: 9.00am-7.00pm
    Saturday: 9.00am-7.00pm
    Sunday: 10.00am-5.00pm

    By phone:

    0208 939 0738

    By email:

    Use our contact form to get in touch with us.

    Leave us a message

    For twin centre and city break holidays to North America

    Opening hours:

    Monday - Friday: 9.00am-5.30pm

    By phone:

    0208 939 0738

    For Japan and Russia

    Opening hours:

    Monday - Friday: 9.00am-5.00pm

    By phone:

    0208 939 0726

    For groups of 10 or more

    Opening hours:

    Monday - Saturday: 9.00am-7.00pm
    Sunday: 10.00am-5.00pm

    By phone:

    0208 939 0738

    By email:

    Use our contact form to get in touch with us.

    Leave us a message
  • Customer services

    Existing bookings

    If you've already made a booking you may want to add some extras, make a payment, tell us about something that happened while you were away or ask us a question, one of our teams below will be happy to help.

    Make a holiday payment

    It's easy to manage your holiday payments - spread them out into smaller parts or just pay off the whole balance. See your booking here or you call us on 0844 415 5578. Calls to 0844 numbers cost 5p per minute plus network extras.

    Opening hours:
    Monday - Friday: 9.00am-5.30pm

    Before you travel

    0208 939 0738

    If you've a question about your booking before you travel or would like to make any amendments, contact us by email or phone.

    Opening hours:
    Monday - Thursday: 9.00am-9.00pm
    Friday: 9.00am-7.00pm
    Saturday: 9.00am-7.00pm
    Sunday: 10.00am-5.00pm

    Email us:

    After you travel

    0208 939 0467

    If you've recently returned from holiday and have a query or feedback you would like to give please contact us.

    Opening hours:
    Monday - Friday: 9.00am-5.30pm

    Email us:

  • Media and press

    Press Enquiries

    If you are a member of the media you can contact us using these details. Please note this is for press only. For any customer enquiries, please refer to the sections above.

    For press enquiries

    Marion Telsnig 020 8939 5027

    Email:

  • Company details

    Company details

    Thomson Ski & Snowboarding is a trading name of TUI UK Limited.

    Company address:
    DST House, St Mark's Hill, Surbiton, Surrey, KT6 4BH
    Registered address:
    TUI Travel House, Crawley Business Centre, Fleming Way, Crawley, West Sussex, RH10 9QL
    Registered company number:
    2830117

Ski holiday enquiry form

Enquiry form for new bookings

About you

Your holiday preferences

  • Who's going?

Additional preferences for your group ski holiday

  • When are you going?

  • Where are you going? (optional)

* Optional information

Find your ski holiday

Book with us direct for our best prices

(Ages on date of return)