ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA Ltd, 30 Park Street, London SE1 9EQ, Registered in England No. 551311 London.
Go with the ski holiday specialist
You'll notice we haven't put our ski holidays on sale through Thomson Ski. For the past few years, Crystal Ski Holidays has provided all the services for Thomson Ski holidays - from the friendly voices in our contact centre to the expert overseas teams in resort.
Crystal is now the only brand you'll see online and in shops. We're putting all our energy into creating amazing ski holiday experiences, so we're focusing all our attention on the Crystal Ski Holidays brand.
Head to the slopes with Crystal and you'll get access to a wealth of info from teams who live and breathe the mountain. They'll be in touch before your holiday to check you've got everything you need, plus you can tweet your resort any time to ask specific questions about where you're going.
There's a whole host of other ways you can tap into their expertise. Use the Crystal Ski Explorer app, or the info pack that you'll get access to, or just give your rep a call to find out things like where's good to eat or a recommended run. They love the mountain as much as you do and are passionate about making ski holidays hassle-free.
Your holiday is protected
We've made sure all you have to think about is where you want to go. All our air holidays are protected by ATOL and ABTA, so your trip is in safe hands.
Being part of ABTA means we promise high professional standards and superior choice, quality and service at fair prices. While the financial protection scheme, ATOL, lets you look forward to your holiday without worrying - even if something as obscure as a volcanic ash cloud gets in the way.
We're here for you
Of course, we don't leave it all to ABTA and ATOL - we're here for you too. Our teams in the UK and overseas are always on call. And if something unexpected should cause your holiday to be cancelled, we'll pull out all the stops to find you the very best alternative and make sure you're never out of pocket.
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate. Our ATOL number is ATOL 2524.
As a part of one of the world's leading travel companies, we understand that holidays come at a price to the environment. Every time we travel, our carbon footprints plot a pathway round the globe. Which is why we're committed to being cleaner, greener and promoting sustainable and responsible tourism.
In all of our destinations we're working with hotels to reduce the effect we have on the environment. In fact, we are one of the first holiday companies to ask all our hotels to sign up to Travelife.
Travelife is a system developed by UK holiday companies, ABTA and other experts to help measure and award hotels that do their bit for the environment and local communities. Things like reducing energy and water usage, buying local produce, having a recycling policy and ensuring employees have fair working conditions.
Travelife provide help and advice as to how businesses can improve themselves. Once they've implemented some changes, they can then apply for an audit where they have the opportunity to gain bronze, silver or gold sustainability awards.